Delete your account

What is deleted

• Your name, email address, phone number, city, occupation and profile picture.
• Your password and every signed-in session, on the website and in the app.
• Your community posts, comments and likes, and the text of any course reviews.
• Your Playbook reflections, and any contact or newsletter preferences you gave us.
• Any certificates you earned are revoked and the name on them is removed, so a verification link will show the certificate as no longer valid.

What is kept

Anonymous statistics that no longer identify you — for example, that a lesson was completed, a star rating counted in a course average, or a simulated portfolio's history in aggregate leaderboards (shown as "Deleted member"). We keep these so the numbers other members see stay correct; nothing in them can be traced back to you once the account is anonymised.

Records we are legally required to keep, if any, are retained only for as long as the law requires.

Delete some of your data, but keep your account

You don't have to close your account to remove specific information:

• Community posts and comments — open your post in the app, tap ⋮ → Delete. It is removed for everyone straight away.
• Phone number, city, occupation — in the app go to You tab → Edit profile (or your profile page on the website), clear the field and save.
• Marketing emails and contact requests — use the unsubscribe link in any email, or ask us to withdraw a consent you gave.
• Anything else (for example your Financial Health Check answers, Playbook notes or practice portfolio history) — email us from the address on your account at hello@neximpera.com, saying what you want removed. We confirm the request comes from you and complete it within 30 days.